Privacy Policy

VORVN LIMITED ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect your information when you use any of our applications, websites, or services (the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information in the following ways:

a) Information You Provide

• Name, email address, phone number

• Account credentials and profile details

• Billing and payment info (if using paid services)

• Messages or customer support inquiries

b) Information We Collect Automatically

• IP address and device ID

• Browser type, operating system

• Pages visited and usage behavior

• Referrer links and session data

c) Information from Third Parties

• Social login info (e.g. from Meta, Google)

• Analytics and marketing partners (Google Analytics, Meta Pixel, etc.)

• E-commerce platforms (e.g. Shopify) or APIs you connect

We only collect data that is necessary to provide, improve, and secure our Services.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage the Services you request

• To personalize your experience and content

• To communicate with you (updates, support, onboarding)

• To process transactions and send billing notices

• To monitor usage, improve performance, and fix bugs

• To comply with legal and regulatory obligations

• For analytics, advertising, and measurement

If you log in via Meta (Facebook or Instagram), we may use profile info like name, email, and profile picture to personalize your experience.

We never sell your personal data.

3. Meta & Third-Party Integrations

If you use a service or login that connects to Meta (Facebook or Instagram), or any third-party API, we may access only the data you authorize us to.

Examples:

• Public profile info

• Messenger or Instagram DMs (if authorized)

• Email address or permissions via Meta’s login

We follow all Meta Platform Policies and respect your privacy preferences.

4. Analytics & Cookies

We use third-party tools such as:

• Google Analytics

• Meta Pixel

• Hotjar or similar session tracking

• Cookies for language, login, and personalization

These tools may use cookies or tracking scripts to analyze behavior on our Services.

You can control cookie preferences through your browser or cookie pop-up manager (if implemented).

5. Sharing of Information

We may share your information:

• With service providers that help us operate (hosting, payments, analytics)

• With business tools like CRMs, help desks, or marketing platforms

• With authorities when required by law

• In connection with a merger or business sale (with notice to you)

We only share data when necessary and always under contracts that protect your data.

6. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your personal data

• Request correction or deletion of your data

• Object to certain data uses (e.g., marketing)

• Withdraw consent where processing is based on it

To exercise these rights, contact us at policy@vorvn.com.

7. Data Storage & Retention

We store data on secure servers located in data centers compliant with international security standards.

We retain personal information only as long as necessary for:

• The purposes outlined in this policy

• Legal or regulatory compliance

• Ongoing user support or business analytics

8. Data Security

We take data protection seriously. We implement:

• SSL encryption across all web traffic

• Secure access control and authentication

• Monitoring and regular audits

However, no system is 100% secure. Use of the Services is at your own risk.

9. International Data Transfers

We may transfer data outside your home country, including to servers in the EU, the US, or other jurisdictions.

We ensure these transfers comply with applicable data protection laws, using legal mechanisms like Standard Contractual Clauses.

10. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect data from minors.

If you believe we’ve collected data from a child, contact us and we’ll promptly delete it.

11. Changes to this Policy

We may update this Privacy Policy to reflect changes in law or our data practices.

We'll notify you via email, pop-up, or notice in the App/website when material changes occur. Please review updates regularly.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, contact:

Email: policy@vorvn.com
Company: VORVN LIMITED
Jurisdiction: Hong Kong